Customers are the lifeblood of any organisation or business. Without a customer base, businesses would lack a sense of purpose and struggle to generate profits. That’s where you come in! As a customer service representative, you play a key role in the success of managing the needs of customers and ensuring customers have a positive experience. With our CVapp.ie Customer Service Representative guide, we’ll help you highlight your professional profile and impress employers.
Professional Profile: Impress your employers with ease
What’s a professional profile? We’re glad you asked! Consider your professional profile section as your first impression on prospective employers. It’s typically the first section employers notice on your CV. With our sleek, professional CV designs and layouts, we make sure you gain the attention of employers instantly. Your professional profile is a summary of your professional background, and in no more than 3-5 sentences, you’ll want to highlight any relevant or important achievements or qualifications that relate to the specific job you’re applying for. For customer service roles, you could choose to highlight the time you may have already spent in the customer service industry, any customer-service related strengths you may possess, or why you applied for the customer service role. We always recommend reading over the job description to get a good idea of what employers are looking for and incorporating the language in the job description where possible and relevant.
Employment History: Stand out from the crowd
Your employment history section is where you include details about any previous jobs you’ve had. Many customer service representative positions are considered entry-level, and if you don’t have many previous jobs to include in this section, don’t worry! You can choose to include volunteer experience, internships or relevant experiences, expertise and skills you may have gained in extracurricular activities. By highlighting these activities, you can demonstrate your skills and strengths to employers without the traditional job experience.
If you do have prior work experience, you can provide details about these previous positions in this section. Be sure to include the name of the business or organisation you worked for, along with the city where the business was located. Mention the position you held, and highlight any key responsibilities or achievements you had during your time in that position. You should also include the duration of your employment in terms of years or months.
Feeling stuck or in need of some inspiration? Check out our employment history section example below!
Customer Sales Representative at Sheridan Solutions, Dublin
January, 2018 - Present
- Assisted with customer queries and concerns, answering phone calls and sending emails to help customers resolve issues in a timely manner
- Processed orders and helped customers successfully purchase products and services, selling over 12,000 units of product for Sheridan Solutions in 2019
- Updated product information on Sheridan Solutions social media and website, working closely with the social media team to increase sales by 12% in 2018
- Managed customer accounts, accessing and updating customer details as required and necessary
- Recorded and uploaded CRM information to Insightly and Microsoft Dynamics 365
Customer Service Representative at Vino & Vince, Dublin
March 2014 - October 2017
- Answered phone calls at the Vino & Vince help centre and responded to customer inquiries in a efficient, time-effective manner
- Recorded customer interactions and information across multiple CSM software including Salesforce and Insightly
- Managed, mediated and resolved customer complaints, escalating them to appropriate departments and team members as required
- Monitored Vino & Vince social media sites, tracking conversion insights and making recommendations and suggestions to improve metrics
- Collected data from feedback surveys and compiled trends for senior management
Sales Support Representative at ElevenEleven, Dublin
March 2011 - December 2013
- Drafted sales reports for senior management, highlighting trends and making recommendations to improve company metrics
- Assessed surveys and feedback and compiled data, presenting it to the ElevenEleven social media and communications team
- Researched effective marketing techniques and strategies for the ElevenEleven market and target audience
- Collaborated with other sales representatives and selling over 6,000 units of product in 2013
Skills section: Show off your strengths
Your skills section is probably a little self-explanatory, we know – this is where you include any relevant skills for the job role you’re applying for. Are you proficient in CRM software? Can you speak more than one language? Do you have truly outstanding communication skills? Let employers know about it! We recommend including a range of both soft and technical skills. It's also essential to tailor your CV to match the specific job requirements. By incorporating relevant keywords from the job description, you can demonstrate that you have the necessary skills and experience.
Check out our example below:
- Mediation and Negotiation Skills
- Excellent Communication Skills
- Social Media Management
- Marketing Strategies
- Customer Service
- Microsoft Dynamics 365
- SEO Skills
Education Section: Listing your educational qualifications
When crafting the education section of your CV, it’s important to showcase your educational experiences in a clear, chronological order. While it’s not always absolutely necessary to include an education section, it’s still a great way to engage employers and let them know any expertise you may already have. Start with your most recent educational achievements and progress towards less recent ones. For instance, if you have recently graduated from high school, you should include details about your Leaving Certificate in this section. Remember to prioritise including the highest levels of education you have obtained, as they are usually the most relevant. However, if you are applying for entry-level positions and have limited work experience, including any qualifications or scholarships you have received can help strengthen your profile.
Bachelor of Business at Dublin Business School
Graduated with a Bachelor of Business concentrating in Human Resource Management